At DXB Printer Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dxbprinterservices.com or use our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you provide directly to us, including:

Name and contact information (email address, phone number)
Physical address for service delivery
Printer brand and issue details
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, and browsing patterns.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your service requests and bookings
Communicate with you regarding your appointments
Send you confirmations and updates
Improve our website and services
Respond to your inquiries and provide customer support

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With our technicians to provide the requested service
When required by law or legal process
To protect our rights and safety

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

Types of Cookies We Use

Essential Cookies: Required for the website to function (session management, security)
Analytics Cookies: We use Google Analytics (GA4) to understand how visitors interact with our website. These cookies collect anonymised data about pages visited and time spent on the site
Advertising Cookies: We may use Google Ads conversion tracking to measure the effectiveness of our advertisements. These cookies help us understand which ads led you to our website

Google Analytics & Advertising

We use Google Analytics and Google Ads services provided by Google LLC. Google may use the data collected to contextualise and personalise ads within its own advertising network. For more information on how Google uses data, visit Google's Privacy Policy.

Managing Cookies

You can control cookie usage through the consent banner shown on your first visit. You may also disable cookies through your browser settings; however, this may affect website functionality. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Withdraw cookie consent at any time by clearing your browser storage

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: official@dxbprinterservices.com
Phone: +971-58-229-1400
Address: Office - 401 Al Bakhit Centre, Muraqabat Dubai, UAE